FAQs | Ella Carry Official

Help Center & FAQs

How do I place an order?

Simply browse the Ella Carry collection, add your desired items to the cart, and proceed to our secure checkout. Once the payment is complete, you will receive an automated confirmation email.

What payment methods are accepted?

We accept all major credit cards (MasterCard, Visa, American Express, and Union Pay). All transactions are processed in USD.

How long will it take to receive my order?

Our team typically processes orders within 0–3 business days. Depending on your location, shipping transit usually takes 0–13 business days for standard delivery.

Can I track my package?

Yes. As soon as your order is dispatched, we will send a tracking number to your email. Please allow 24-48 hours for the tracking status to update.

What is your return policy?

We offer a 14-day return window. Items must be in their original, unused condition with all tags attached. Please contact our support team to initiate a return.

What if my item arrives damaged?

We take pride in our quality, but if an item arrives defective, please email us within 48 hours of delivery with clear photos of the damage for an immediate replacement or refund.