Payment Policy
Last Updated: April 30, 2026
At Ella Carry, we prioritize a secure and straightforward billing process for every customer. This policy explains how we handle payments for our handbags, tote bags, shoulder bags, and clutches, ensuring you have a safe shopping experience.
1. Security and Data Protection
We use industry-standard security measures to protect your financial information. Our website is equipped with SSL (Secure Socket Layer) encryption to keep your data safe during transmission. We follow PCI-DSS requirements, meaning Ella Carry never stores or sees your actual credit card details. All payment processing is handled through secure, encrypted systems.
2. Accepted Payment Methods
For your protection and convenience, we use PayPal as our primary payment gateway. You can complete your purchase using the following methods:
PayPal: Use your existing PayPal account balance for a quick checkout.
Credit & Debit Cards: Major cards like Visa, MasterCard, American Express, and Discover are accepted via PayPal’s secure guest checkout.
Your account will be charged as soon as you confirm the order on our website.
3. Currency and Pricing
All prices shown on our store and all final transactions are in US Dollars (USD). If your bank account uses a different currency, your bank may charge a conversion fee. Ella Carry does not control or receive these additional bank charges.
4. Accuracy of Billing Info
To avoid any delays in shipping your order, please make sure your billing address is correct and matches the one on file with your bank. If our system detects a major mismatch, we may need to contact you for manual verification before we can ship your bag.
5. Taxes and Final Costs
The total price you see at the final checkout screen includes the cost of the item, any applicable sales tax (based on your US shipping destination), and shipping fees. We do not apply any hidden charges after the transaction is completed.
6. Payment Issues and Cancellations
If your payment is declined, we recommend checking with your bank or PayPal for more details. If you wish to cancel an order, please email us at Support@ellacarry.shop within 24 hours. Once an order is processed for shipping, it can no longer be cancelled, and you will need to follow our standard return procedure.
Contact for Billing Support
If you have any questions about a charge or our payment process, please get in touch:
Business Name: Ella Carry
Business Email: Support@ellacarry.shop
Business Hours: 9:00 AM – 5:00 PM Eastern Time (ET) | Monday – Friday
Business Address: 20 Cooper Sq #23, New York, NY 10003, United States