FAQs
At Ella Carry, we want to make your shopping experience as simple as possible. Below are the common questions about our products, shipping, and order process.
Product Details
What kind of products do you sell? We focus on functional bags designed for everyday use. Our main collection includes reliable Handbags, Tote Bags, Shoulder Bags, and Clutches. We select our products based on their practical utility and durability for daily routines.
How do I know the size or specifications of a bag? Each product page includes detailed descriptions with measurements and material specifications. We recommend reviewing these details carefully to ensure the bag meets your size requirements and needs.
Shipping & Delivery
Where do you deliver? We only ship within the United States. This allows us to maintain consistent delivery times and provide better customer support.
How long will my order take? Orders are processed within 1 to 3 business days. After shipping, delivery typically takes 5 to 8 business days depending on the carrier service.
Can I track my order? Yes. Once your order is dispatched, we will send a tracking number via email so you can monitor the progress of your delivery.
Payments & Orders
What payment methods do you accept? We use secure payment processing to ensure your data stays safe. You can complete your purchase using PayPal.
Can I change or cancel my order? If you need to cancel your order, please contact us within 24 hours. Once the order has been processed or shipped, cancellation is not possible; however, you may request a return after the item is delivered.
Returns & Refunds
What is your return policy? You have 30 days from the delivery date to request a return. Items must be unused and in their original condition. Please contact our support team to start the return process.
What if my product arrives damaged? If your item arrives damaged or you receive the wrong product, please email Support@ellacarry.shop within 24 hours. Please include a photo of the issue so we can assist you quickly.
Need More Help?
If you have any additional questions, feel free to contact us:
Business Name: Ella Carry
Business Email: Support@ellacarry.shop
Business Hours: 9:00 AM – 5:00 PM Eastern Time (ET) | Monday – Friday
Business Address: 20 Cooper Sq #23, New York, NY 10003, United States